elsewhere PRIVATE WORKSPACE
Customer support
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Tickets
Start with the customers who have waited the longest.
Team completions
Unique tickets currently completed in the selected period, credited to the person who completed them. Reopened tickets return to the queue. Completion time includes time waiting for the customer.
Ticket history
CUSTOMER WORKSPACE
Find the right account.
Look up a customer, review their history, and resolve the issue.
CUSTOMER ACCOUNT
ACCOUNTABILITY
Activity log
Searches, account views, and changes handled by the support team.
SERVICE INSIGHTS
Data
Monitor service health and spot patterns in support.
Server health
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Incident history
Latest 50 incidents from the last 90 days, plus ongoing incidents. Detection times reflect health checks.
Support trends
Track customer requests, response activity, and issue patterns over time.
New tickets / cases
View data table
Issues by type
Current cases by country
Current status across all dates. Uses the filters above.
About these numbers
An account can have multiple tickets and one separate saved account case. The source filter keeps them distinct; All connected sources combines all three. Opening a ticket does not create an update. Resolutions and reopenings count state changes. Earlier periods without tracking are unavailable, not zero. Comparisons appear only when the full previous period was tracked. Charts show up to seven groups plus a combined “Other groups” series.
TEAM MANAGEMENT
Your support team.
Manage workspace access and review activity from the last 30 days.
Add a team member
Find their existing account, then set their team name and grant Support access. They won’t need to enter their name again.
Team workload & activity
New tickets are assigned to the on-duty team member with the fewest ongoing tickets. Response averages cover the last 30 days.